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FAQs

General FAQs

Dakshi and Shriya Associates is an India (DELHI/NCR)-based exporter of medical devices, medical equipment, surgical instruments, and hospital consumables. We supply high-quality products to hospitals, distributors, importers, government organizations, and healthcare institutions across multiple international markets.

We export a wide range of healthcare products, including:

  • Cardiology Products
  • Urology Products
  • Nephrology Products
  • Surgical Instruments
  • ICU Consumables
  • Diagnostic Products
  • Hospital Furniture
  • Medical Equipment
  • Anesthesia & Respiratory Products
  • Orthopedic Products
  • General Medical Consumables

Yes. We source genuine products from reputed manufacturers and authorized distribution channels. Product availability depends on export regulations and manufacturer policies.

We export medical products to various countries including:

  • Russian Federation
  • CIS Countries
  • Middle East
  • Africa
  • South Asia
  • Pacific Island Nations

We are continuously expanding our global distribution network.

Yes. If you cannot find a specific medical device or consumable, simply send us the product details, catalog number, or manufacturer name. Our sourcing team will help locate the product whenever possible.

Product & Quality

 Yes. We guarantee the authenticity of every product we supply. Product authenticity is non-negotiable for us. We source our medical products exclusively from reliable manufacturers and authorized suppliers only, ensuring that every product meets the highest standards of quality and authenticity

Wherever possible, we supply products with maximum available remaining shelf life. Shelf life depends on manufacturer availability and export timelines.

Yes. Product certifications such as MSDS and other regulatory documents can be provided depending on the manufacturer and destination country’s requirements.

Yes. Product brochures, technical data sheets, IFUs, and catalogs are available for most products upon request.

Orders & Pricing

You can request a quotation by providing:

  • Product Name
  • Manufacturer
  • Product Code/Catalog Number
  • Quantity Required
  • Destination Country

Our team will respond with the best available pricing.

MOQ depends on the product category, manufacturer, and shipping destination. Please contact us for product-specific requirements.

Yes. Competitive pricing and volume discounts are available for distributors, hospitals, government tenders, and large institutional purchases.

Yes. We regularly support government institutions, healthcare organizations, NGOs, and tender-based procurement worldwide.

Export & Shipping

We offer:

  • Air Freight
  • Sea Freight
  • Courier Shipments
  • Express Logistics

The shipping method is selected based on urgency, product type, and destination.

We can supply under various Incoterms including:

  • EXW
  • FOB
  • FCA

Delivery depends on:

  • Product availability
  • Export documentation
  • Destination country
  • Shipping method

Our team will provide an estimated dispatch schedule with every quotation.

Yes. We assist with commercial invoices, packing lists,  shipping documents, and other export documentation required for international trade.

Payment

Depending on the transaction, we accept:

  • Bank Wire Transfer (TT)
  • Advance Payment
  • Other mutually agreed international payment methods

We generally accept:

  • USD
  • EUR
  • INR
  • RUB
  • Other currencies subject to mutual agreement.

Customer Support

Yes. If your required product is discontinued, unavailable, or exceeds your budget, we can suggest equivalent alternatives from other reputed manufacturers.

Yes. Our sourcing network enables us to locate many specialized, discontinued, or difficult-to-source medical products, subject to legal availability.

Most inquiries receive a response within one business day. Urgent requests are prioritized.

Yes. We serve:

  • Hospitals
  • Healthcare Groups
  • Importers
  • Distributors
  • Government Organizations
  • NGOs
  • Medical Procurement Companies

Absolutely. All commercial discussions, pricing, procurement information, and customer data are treated with strict confidentiality.

Customers choose us because we offer:

  • Genuine medical products
  • Competitive international pricing
  • Wide product portfolio
  • Reliable global sourcing
  • Responsive customer support
  • Export documentation assistance
  • Customized procurement solutions
  • Timely communication
  • Professional export experience
  • Commitment to long-term business relationships

We conduct our banking transactions through leading Indian banks and SBER Bank India Branch, enabling secure, reliable, and efficient international payments. Depending on the customer’s preference and applicable regulations, we can facilitate transactions in multiple currencies through established banking channels.

We accept international payments through our banking partners in India, including SBER Bank India Branch. Our banking arrangements support smooth cross-border transactions while ensuring compliance with applicable banking and trade regulations.

We work with SBER Bank India Branch for eligible international trade transactions. This provides an efficient payment option (like payments in RUB) for customers where SBER-supported banking channels are appropriate, subject to prevailing banking regulations and sanctions compliance.

Yes. All payments are processed through established banking channels with leading Indian banks and SBER Bank India Branch. We follow standard international trade and banking practices to ensure secure, transparent, and compliant financial transactions.

Customer Support

Yes. We export a wide range of genuine medical devices, surgical products, and hospital consumables from India to customers worldwide while complying with applicable export regulations.

Yes. We assist importers, distributors, hospitals, and procurement agencies with sourcing, export documentation, logistics coordination, and international shipping.

Yes. Subject to availability and export regulations, we supply products from leading global manufacturers along with carefully selected high-quality alternatives.

Depending on the product category and manufacturer capabilities, we can assist with OEM and private-label sourcing for bulk orders.

Yes. If your organization requires multiple products from different manufacturers, we can consolidate sourcing into a single shipment, helping simplify procurement and reduce logistics costs.

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