This Privacy Policy explains how Dakshi & Shriya Associates, operating through Tcare4U (“Tcare4U”, “we”, “us”, “our”), collects, uses, stores, discloses and protects information obtained through Tcare4U.com and through our business interactions with customers, suppliers, manufacturers, distributors, logistics providers and other business partners.

Tcare4U is an India-based medical-device sourcing, trading and export business platform, serving business customers in India and international markets.

By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending upon your interaction with us, we may collect the following information.

1.1 Information provided by you

• Full name;
• Company or organisation name;
• Job title/designation;
• Business email address;
• Telephone/mobile number;
• WhatsApp, Telegram or other business communication details voluntarily provided;
• Country and business location;
• Billing and delivery information;
• Product requirements and specifications;
• RFQs, purchase requirements and enquiries;
• Information contained in business correspondence;
• Purchase/order information;
• Payment and transaction-related information;
• Importer, consignee and end-user information where required for export transactions;
• Regulatory or compliance documentation voluntarily supplied for a transaction;
• Information contained in documents submitted to us;
• Any other information that you voluntarily provide.

1.2 Information collected automatically

• IP address;
• Browser type and version;
• Operating system;
• Device information;
• Pages visited;
• Date and time of access;
• Referring website;
• Approximate geographical information derived from technical information;
• Website interaction information;
• Cookie and similar technology information.

2. HOW WE USE INFORMATION

We may use information for legitimate business and operational purposes, including:

• Responding to enquiries;
• Preparing quotations and commercial offers;
• Sourcing requested medical devices and healthcare products;
• Communicating with manufacturers, suppliers and distributors;
• Processing and fulfilling orders;
• Preparing commercial and export documentation;
• Arranging logistics and transportation;
• Customs clearance and shipment processing;
• Verifying business and transaction information;
• Conducting customer, supplier and transaction due diligence;
• Meeting regulatory, accounting, tax and legal requirements;
• Preventing fraud, misuse or unlawful transactions;
• Managing customer relationships;
• Providing customer support;
• Improving our website, products and services;
• Sending business communications;
• Sending marketing communications where permitted by applicable law;
• Maintaining records;
• Protecting our legal rights and interests;
• Responding to lawful requests from government, regulatory or law-enforcement authorities.

3. BUSINESS-TO-BUSINESS INFORMATION

Tcare4U primarily operates in the B2B medical-device sector.

Where you provide information relating to your employer, hospital, distributor, importer, purchasing organisation or other business entity, we may process that information for commercial and transaction-related purposes.

You are responsible for ensuring that you have appropriate authority to provide personal or business information belonging to another individual or organisation.

4. MEDICAL INFORMATION

Tcare4U is a medical-device sourcing and export business and is not a healthcare provider.

Where such information is provided unnecessarily, we may delete or securely dispose of it where legally permissible.

5. SHARING OF INFORMATION

We may share information where reasonably necessary to provide our services or complete a business transaction.

Recipients may include:

• Manufacturers;
• Medical-device suppliers;
• Authorised distributors;
• Export partners;
• Freight forwarders;
• Customs brokers/CHAs;
• Airlines and shipping companies;
• Warehousing and logistics providers;
• Banks and payment-service providers;
• Insurance providers;
• IT, hosting and software service providers;
• Professional advisers;
• Auditors and accountants;
• Government and regulatory authorities;
• Customs authorities;
• Law-enforcement authorities where legally required.

We do not sell personal information as a commercial product.

6. INTERNATIONAL TRANSFERS

Because Tcare4U conducts international business, information may be transferred to or processed in countries outside India where necessary to:

• fulfil an international order;
• communicate with overseas customers;
• communicate with overseas suppliers;
• arrange international transportation;
• complete customs or regulatory procedures;
• process payments;
• provide business services.

Where required by applicable law, we will apply appropriate safeguards to such processing or transfers.

7. DATA RETENTION

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary for:

• Contractual obligations;
• Accounting and taxation;
• Export documentation;
• Regulatory compliance;
• Legal obligations;
• Dispute resolution;
• Fraud prevention;
• Audit requirements;
• Establishment, exercise or defence of legal claims.

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymise or securely dispose of it.

8. DATA SECURITY

We take reasonable technical, organisational and administrative measures to protect information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

You should avoid sending confidential information through unsecured communication channels.

9. COOKIES

Tcare4U may use cookies and similar technologies for:

• Website functionality;
• Security;
• Analytics;
• Performance monitoring;
• Remembering preferences;
• Improving user experience;
• Marketing or advertising, where applicable.

Further information is provided in our separate Cookie Policy.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, manufacturers, service providers, social-media platforms or other external websites.

Tcare4U is not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policy of any third-party website before providing information.

11. MARKETING COMMUNICATIONS

Where legally permitted, we may use business contact information to communicate with customers and prospective customers about:

• Medical devices;
• New products;
• Product availability;
• Commercial offers;
• Export opportunities;
• Company services;
• Industry-related information.

You may request that we stop sending marketing communications.

Transactional, regulatory, security or order-related communications may continue where necessary.

12. YOUR DATA RIGHTS

Subject to applicable law and applicable conditions, you may have rights concerning your personal information, including the ability to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion or erasure where legally applicable;
• Withdraw consent where processing is based on consent;
• Request information regarding processing;
• Raise a grievance or complaint;
• Exercise other rights available under applicable data-protection law.

Requests may be submitted through the Contact Us section of Tcare4U.com or through the privacy contact mechanism published by us.

We may need to verify your identity before processing certain requests.

13. CHILDREN

Tcare4U is a B2B business website and is not intended for children.

We do not knowingly seek to collect personal information from children for commercial purposes.

14. DATA BREACHES

If we become aware of a personal-data security incident requiring action or notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in law;
• Regulatory developments;
• Changes to our services;
• Changes to our website;
• Changes in data-processing practices.

The revised version will be published on this page with an updated “Last Updated” date.

16. CONTACT AND GRIEVANCE REDRESSAL

For privacy questions, data requests or privacy-related grievances, please contact us through the Contact Us section of Tcare4U.com.

17. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with applicable laws of India, subject to any mandatory rights or protections that may apply to individuals under the laws of another jurisdiction.

Welcome to Tcare4U.com, operated by Dakshi & Shriya Associates (“Tcare4U”, “we”, “us”, “our”).

These Terms & Conditions govern your access to and use of the Tcare4U website and your interactions with us relating to medical-device sourcing, quotations, purchases, exports, logistics and related services.

By accessing or using this website, you agree to these Terms & Conditions.

1. ABOUT TCARE4U

Tcare4U is an India-based medical-device sourcing, trading and export business platform.

We assist business customers, healthcare organisations, distributors, importers and other eligible customers in sourcing medical devices, equipment, consumables and healthcare products.

The availability of a product on our website does not necessarily mean that the product is available for immediate shipment or is authorised for sale in every country.

2. WEBSITE INFORMATION

We make reasonable efforts to maintain accurate information on our website.

However, product:

• Specifications;
• Images;
• Models;
• Part numbers;
• Packaging;
• Availability;
• Pricing;
• Manufacturer;
• Regulatory status;
• Certifications;
• Shelf life/UBD;
• Warranty terms

may change without notice.

Information displayed on the website should therefore be treated as preliminary commercial information unless confirmed by us in writing.

3. PRODUCT AVAILABILITY

All product availability is subject to confirmation.

Products may be:

• In stock;
• Available from a supplier;
• Available against a purchase order;
• Subject to manufacturer confirmation;
• Subject to regulatory restrictions;
• Subject to minimum order quantities;
• Subject to export or import restrictions.

Website display does not constitute a guarantee of availability.

4. QUOTATIONS

Unless expressly stated otherwise in writing:

• Website prices are not binding quotations;
• Prices are subject to availability;
• Quotations may have a specified validity period;
• Prices may change because of manufacturer price revisions, currency fluctuations, taxes, freight costs, regulatory requirements or supply-chain conditions;
• Applicable taxes, duties, freight, insurance, customs or other charges will be specified in the relevant quotation.

A quotation becomes commercially binding only when expressly accepted and confirmed in writing by Tcare4U.

5. ORDERS

An order shall be considered accepted only after written confirmation by Tcare4U.

We reserve the right to:

• Accept or reject an order;
• Request additional information;
• Request advance payment;
• Request end-user information;
• Request import licences or regulatory documents;
• Suspend an order pending compliance checks;
• Cancel an order where fulfilment would create legal, regulatory, banking, sanctions or supply-related concerns.

6. PAYMENT

Payment terms shall be specified in the quotation, proforma invoice, purchase order or written commercial agreement.

Unless otherwise agreed:

• Bank charges may be payable by the customer;
• Currency fluctuations may affect the final price;
• Payment must be received within the agreed period;
• Orders may not be processed until required advance payment has been received;
• Delayed payment may result in cancellation, price revision or delayed shipment.

7. PRODUCT SPECIFICATIONS

The manufacturer remains responsible for the technical specifications and intended use of its products.

Customers should verify:

• Model number;
• Product code;
• Size;
• Configuration;
• Compatibility;
• Intended use;
• Regulatory status;
• Packaging;
• Shelf life;
• Sterility;
• Accessories;
• Required equipment

before placing an order.

8. MEDICAL-DEVICE DISCLAIMER

Tcare4U does not provide medical diagnosis, medical treatment or medical advice.

Information on Tcare4U.com is provided for general commercial and product-information purposes.

Medical devices must be used:

• For their intended purpose;
• In accordance with manufacturer instructions;
• By appropriately trained and qualified persons;
• In compliance with applicable local laws and regulations.

Tcare4U does not guarantee any clinical outcome resulting from the use of a product.

9. REGULATORY APPROVALS

Medical-device regulations differ between countries.

A product being manufactured, sold or exported from India does not automatically mean that the product is registered or authorised for sale in the destination country.

Unless expressly agreed otherwise in writing, the buyer/importer is responsible for:

• Destination-country registration;
• Import licences;
• Product approvals;
• Import permits;
• Local representative requirements;
• Labelling requirements;
• Local-language requirements;
• Customs requirements;
• Local taxes and duties.

10. CERTIFICATES AND DOCUMENTATION

Where applicable and legally available, Tcare4U may assist with documents such as:

• Commercial invoices;
• Packing lists;
• Product catalogues;
• Export documents.

Availability of a particular certificate depends on the manufacturer, product, Indian regulatory requirements and destination-country requirements.

Tcare4U does not guarantee that a manufacturer will provide a particular certificate unless this has been expressly confirmed in writing.

11. SHELF LIFE / UBD

Any minimum remaining shelf-life or UBD requirement must be communicated and agreed before order confirmation.

Where a specific UBD requirement is commercially agreed, Tcare4U will make reasonable efforts to source products meeting the agreed requirement, subject to manufacturer availability.

12. SHIPPING AND DELIVERY

Delivery estimates are indicative unless a guaranteed delivery commitment has been expressly agreed in writing.

Delivery may be affected by:

• Customs clearance;
• Airline capacity;
• Port or airport disruption;
• Government restrictions;
• Regulatory inspections;
• Manufacturer delays;
• Weather;
• War or armed conflict;
• Sanctions;
• Banking restrictions;
• Transportation disruptions;
• Force majeure events.

Tcare4U shall not be responsible for delays caused by circumstances outside its reasonable control.

13. INCOTERMS

Where applicable, the commercial terms may be specified using internationally recognised Incoterms.

The applicable Incoterm shall be the one expressly stated in the relevant quotation, proforma invoice or commercial agreement.

Unless expressly agreed otherwise, destination-country customs clearance, import duties, local taxes and destination charges remain the responsibility of the buyer/importer.

14. CUSTOMS AND IMPORT REQUIREMENTS

The buyer/importer is responsible for providing accurate:

• Importer details;
• Consignee details;
• End-user information;
• Import licences;
• Regulatory documents;
• Customs information;
• Product classification information;
• Destination-country documentation.

Additional charges resulting from incorrect or incomplete information supplied by the buyer may be charged to the buyer.

15. CANCELLATION

Cancellation terms shall depend on the status of the order.

Orders may not be cancellable where:

• Products have already been purchased from the manufacturer;
• Products have been specially sourced;
• Products have been customised;
• Products have been dispatched;
• Manufacturer cancellation is not permitted;
• Export documentation has already been processed;
• A non-refundable payment has been made.

Any cancellation must be approved by Tcare4U in writing.

16. RETURNS

Returns are subject to prior written approval.

Medical devices may only be returned where:

• Return is legally permissible;
• Manufacturer/supplier accepts the return;
• Product has not been used;
• Packaging and seals remain intact;
• Product has not been contaminated;
• Product has not been damaged;
• Required return documentation is available.

Certain sterile, implantable, consumable, customised or specially sourced products may be non-returnable.

17. INTELLECTUAL PROPERTY

All website content, including:

• Text;
• Graphics;
• Logos;
• Design;
• Layout;
• Images owned by Tcare4U;
• Original content;
• Website structure

belongs to Tcare4U or its respective licensors unless otherwise stated.

Third-party manufacturer names, logos, trademarks and product images remain the property of their respective owners.

No right to use such intellectual property is granted merely through access to the website.

18. THIRD-PARTY PRODUCTS

Tcare4U may source products manufactured by third parties.

Manufacturer responsibility includes matters relating to:

• Product design;
• Manufacturing;
• Technical specifications;
• Product labelling;
• Manufacturer instructions;
• Product defects;
• Regulatory approvals attributable to the manufacturer.

19. PROHIBITED USE

You must not use the website to:

• Conduct unlawful activities;
• Submit fraudulent information;
• Misrepresent your identity or organisation;
• Attempt unauthorised access;
• Introduce malware;
• Interfere with website operation;
• Scrape or copy substantial website content without permission;
• Conduct transactions prohibited by applicable law.

20. EXPORT AND SANCTIONS COMPLIANCE

All transactions are subject to applicable export-control, customs, sanctions, anti-money-laundering, banking and trade laws.

Tcare4U may refuse, suspend or cancel a transaction where it reasonably believes that proceeding may create legal, regulatory, sanctions, banking or compliance risk.

Further requirements are provided in our Export Compliance Policy.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Tcare4U shall not be liable for indirect, incidental, special or consequential losses arising from:

• Delayed delivery;
• Customs delays;
• Regulatory rejection;
• Import restrictions;
• Manufacturer supply interruptions;
• Carrier delays;
• Product unavailability;
• Currency fluctuations;
• Government restrictions;
• Sanctions;
• Force majeure;
• Loss of business or anticipated profits.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

23. FORCE MAJEURE

Tcare4U shall not be responsible for failure or delay caused by events beyond its reasonable control, including:

• War;
• Armed conflict;
• Terrorism;
• Sanctions;
• Government restrictions;
• Export/import restrictions;
• Natural disasters;
• Epidemics or pandemics;
• Fire;
• Flood;
• Port or airport closures;
• Transportation disruption;
• Manufacturer shutdown;
• Supply-chain disruption;
• Banking restrictions;
• Cyber incidents;
• Labour disputes.

24. WEBSITE AVAILABILITY

We do not guarantee that the website will always be:

• Available;
• Error-free;
• Secure;
• Uninterrupted;
• Free from viruses or other harmful components.

We may modify, suspend or discontinue portions of the website without prior notice.

25. PRIVACY

Use of personal information is governed by our Privacy Policy.

26. CHANGES TO TERMS

We may update these Terms from time to time.

The updated version will be published on the website with a revised effective date.

27. GOVERNING LAW

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the courts having jurisdiction over the registered/principal office of Dakshi & Shriya Associates.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

29. CONTACT